Oct 5, 2021
Some of the loudest things people say don’t come from their mouths. Shelly O’Donovan is the CEO of the Authentic Influence Group. After walking the halls of government and GlaxoSmith&Kline for years seeing many people rise and fall, she uncovered patterns connecting success to non-verbal communication. Shelly also realized that many aspiring medical and pharmaceutical executives spend a lifetime trying to propel their careers forward, so she stepped in with her experience to help those teams, executives and professionals learn how to use subtle, authentic communication methods to illuminate their message.
You don’t want to miss out on gems in this episode. Tune in and learn effective non-verbal communication tips that will help you advance in any healthcare profession.
[00:01 – 02:31] Uncovering the Patterns of Non-Verbal Communication
[02:32 – 16:00] Effective Non-Verbal Communication Tips in Healthcare
[16:02 – 26:29] Using Non-Verbal Communication to Build Trust
[26:30 – 28:44] Closing Segment
“Just being in the moment with that patient for a minute before you open up the chart… that’s a big game changer, and that really makes a difference in building that trust.” - Shelly O'Donovan
“Speak from a place of passion… it keeps the other person really engaged.” - Shelly O’Donovan
“Using your hands; that is a trust indicator… You want to subconsciously see my hands so you can know whether we’re friends or we’re foes.” - Shelly O’Donovan
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Thanks for listening. Kelley Knott